We strive to resolve all complaints properly and as quickly as possible. Our expert team pays particular attention to customer complaints and technical support, and we resolve all complaints fully and faster than the statutory deadlines. All our products are tested before being placed on the market, and we continuously monitor the quality of the devices we offer. Our company remains at your disposal after your purchase as well. So that you can quickly and easily find everything related to warranty and complaints, we have highlighted the most important information on this page, and if you have any further questions, please contact us by email: servis@beea.hr
We do our best to ensure that the entire process runs with as little inconvenience and takes as little of your time as possible. Replacing parts or the device before the potential defects have been inspected is not possible. Complaints sent via parcel distribution must be properly packed in cardboard packaging. Any improperly packed complaints, or those in which visible mechanical damage has occurred in transit, will not be accepted by Feniks Info, and such complaints will be returned to the sender at the sender's expense.
If you have a device for servicing, please check the documentation on the authorized service center that you received with the device and proceed in accordance with the instructions of the authorized service center. The name, address and contact details of the authorized service center can be found on the product declaration itself or on the warranty card enclosed with the product. In the event of a fault within the statutory period, which is not covered by inspection of the parcel upon receipt, or defects established after the parcel has been unpacked, the customer should contact the authorized service center directly in accordance with the instructions on the warranty card. If the ordered product is defective, does not match the description on the website, or simply does not meet expectations, it is possible, within 14 days of receiving the order, to exchange or return the product. After the 14-day period has expired, the customer is directed to the authorized service center, in accordance with the terms and conditions stated on the warranty card. If you have any questions or need any clarification, please contact us by email at servis@beea.hr or by telephone at 091 3344271.
For devices designated as being serviced by the Feniks Info d.o.o. authorized service center, the procedure is as follows:
