NOTE: The web store services may be used by adults with residence in the Republic of Croatia.
These terms of sale govern the procedure for ordering, payment, delivery, return and complaints regarding the goods available on our website.
– The supplier (seller) is Feniks Info d.o.o.
– The buyer of the goods (consumer) is a visitor to the Webshop who selects at least one product, adds it to the cart, pays by card, by bank transfer (or payment slip) at a bank (post office or FINA), or by cash on delivery, and submits the order to the seller.
– The prices shown are retail prices including VAT.
– The currency is the euro (€).
Payment is possible exclusively via secure online transactions:
All payment methods are processed through secure, encrypted channels in accordance with the PSD2 Directive and the GDPR.
We deliver goods via the GLS / DPD courier services.
All products will be packaged so as to prevent any damage during transport. We deliver ordered items throughout Croatia.
Delivery for all orders within the Republic of Croatia is €3.99, and is free for orders over €50. For orders within the European Union, delivery is €7.99, and is free for orders over €100.
DELIVERY TIME
We deliver within 1–3 days (depending on the delivery location), provided that orders are received by 12:00 noon, Monday to Friday, counting from the date of payment. Saturdays, Sundays and public holidays are not counted in the delivery period. For some islands the delivery time may be longer and depends on the courier services' delivery schedule. Standard delivery is made to the entrance of the residential building at the requested address. If the address is an apartment building, the courier is not obliged to carry the goods to the floor where the Buyer is located, but only to the building entrance.
After placing your order you will receive:
an order confirmation by email, within a few minutes of the order being confirmed
a notification by email that the order has been shipped, including the tracking number, usually within 1 business day of order confirmation
an SMS notification that your parcel will arrive the next day, if you have provided a valid mobile number
Parcels sent via GLS can be tracked using GLS Track & Trace.
Parcels sent via DPD can be tracked at https://www.dpd.com/hr/hr/primanje-paketa/parcel-tracking/.
BUYER'S OBLIGATIONS
Upon receiving the products, the Buyer is obliged to check for any damage and report it immediately to the delivery person who delivered the goods, or to refuse to accept a parcel with visible external damage.
Upon receipt of the goods, the Buyer is obliged to sign the delivery note or dispatch note, which the delivery service takes as confirmation of receipt.
Upon delivery, the Buyer should check the contents of the parcel. In the event of any defects, please notify us as soon as possible and no later than within 24 hours of delivery, at: info@beea.hr
Subsequent complaints cannot be accepted.
If, after the parcel has been shipped, the Buyer does not receive the parcel or a delivery notification within the expected time, it is advisable to notify us so that a search for the parcel can be initiated or a replacement parcel can be sent.
In the event of delay due to force majeure (lost products, products damaged in transit at a partner's distribution center and returned by the partner without delivery to the buyer, etc.), the Merchant does not assume "first risk" liability and undertakes to send replacement products to the customer as soon as possible.
